Inside the unit
Identify the affected room and the person authorized to approve the cleanup. Explain any known restrictions without entering or examining the area yourself. If the apartment is leased, include the appropriate property contact.

Cornelius, North Carolina
MasterTech Environmental Charlotte provides trauma and biohazard cleanup in Cornelius. Contact us about the affected space and your role in arranging the work. Ask what information is needed for the property, and follow the responding authority's entry restrictions. Identify who can authorize work on the building and its contents.
Identify the person coordinating the inquiry and who can make decisions about the building and its contents. If several people are helping, agree on a point of contact and ask which decisions need to be resolved.
If you are outside Cornelius, explain who has access locally and whether an owner or manager must be involved. Confirm entry and communication arrangements directly, including how to provide any requested access information.
Where police or another authority controls the scene, follow its restrictions. The IICRC S540 public scope assumes that law enforcement or regulatory agencies have released the scene. Call 911 for an active emergency.
CORNELIUS PUBLIC RESOURCE
Cornelius Police publishes a non-emergency number, (704) 892-7773, and a Police Records Request route on its official site. If that department handled the incident, use the appropriate police contact for questions about restrictions or obtaining a record. Call 911 for emergencies.
The agency's role and the cleanup company's role are different. A report request is not a cleanup booking, and a cleanup estimate is not confirmation that investigators have released a scene. Keep the incident contact available when coordinating property access.

MasterTech's trauma and death cleanup services include assessment of the affected area, removal of contaminated materials, cleaning, disinfection and odor treatment where needed. Ask for the proposed work to identify the affected areas and materials.
Point out items you want discussed before disposal, but do not handle affected belongings to prepare for a visit. Their condition may limit what can be retained. Ask what the proposed scope includes, what requires a separate decision and whether repairs or replacement materials will need another provider.
For an overview of the cleanup scope, read about trauma and death-scene cleanup.
Contact MasterTech about the general cleanup concern and what is known about access. Ask what further information or assessment is needed to discuss the work.
Ask what information is needed to discuss the cleanup and how any requested information should be provided. Describe the property and your role in arranging the service.
Identify important belongings and ask which options can be considered before any removal decision. Confirm the limits of the proposed work and any need for a separate provider.
Our number is available for calls 24/7. Ask about the actual next step and scheduling for the property; call availability is not a promised arrival time.
Call (704) 966-2846 anytime, 24/7, or use Contact Us with a short description. Include who can authorize the work and how property access is being handled.