Location

Charlotte, North Carolina

Business Hrs

24/7 - 365  Day or Night

Phone Number

(704) 966-2846

Mastertech Environmental of Charlotte, North Carolina

Effective Date: [February 12, 2026]

Mastertech Environmental of Charlotte (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or use our services.

By using our website or submitting information to us, you agree to the terms of this Privacy Policy.


1. Information We Collect

We may collect information in the following ways:

A. Information You Voluntarily Provide

You may provide personal information when you:

  • Submit a contact form
  • Request an estimate or service
  • Call or text us
  • Apply for employment
  • Subscribe to communications
  • Make an online payment

Information collected may include:

  • Full name
  • Phone number
  • Email address
  • Property address
  • Service details
  • Resume or employment history (for job applicants)
  • Payment information
  • Any additional information you voluntarily provide

B. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time and date of visit
  • Referring website

This data may be collected through cookies, pixels, and analytics tools.


2. SMS and Text Messaging Communications

By providing your phone number and opting in, you consent to receive text messages from Mastertech Environmental of Charlotte related to:

  • Appointment scheduling
  • Service updates
  • Estimate follow-ups
  • Customer service communications
  • Marketing messages (if you opt in)

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP to any text message.

We do not sell or share your mobile phone number for third-party marketing purposes.


3. How We Use Your Information

We may use your information to:

  • Provide and manage services
  • Schedule appointments
  • Process payments
  • Respond to inquiries
  • Improve website performance
  • Communicate service or marketing information (where permitted)
  • Evaluate job applications
  • Comply with legal obligations
  • Protect against fraud or unauthorized activity

We do not sell personal information.


4. Online Payments

If you make payments through our website, payment information may be processed by third-party payment processors.

We do not store full credit card numbers on our servers.

Payment processors operate under their own privacy and security policies.


5. Advertising and Analytics

We may use third-party services including, but not limited to:

  • Google Analytics
  • Google Ads
  • Meta (Facebook/Instagram) Advertising
  • Remarketing and tracking pixels

These services may use cookies and similar technologies to:

  • Track website usage
  • Measure advertising effectiveness
  • Deliver remarketing advertisements

You can manage ad preferences through:

  • Google Ad Settings
  • Facebook Ad Preferences
  • Your browser cookie settings

We are not responsible for third-party data collection practices.


6. Employment Applications

If you submit a job application, we may collect:

  • Employment history
  • Resume information
  • References
  • Contact information

This information will be used solely for evaluating employment opportunities and retained as required by law.


7. Sharing of Information

We may share information only when necessary:

  • With trusted service providers assisting our operations
  • With payment processors
  • With advertising or analytics providers
  • If required by law
  • To protect our legal rights
  • In connection with a business transaction (sale, merger, acquisition)

We require service providers to maintain appropriate safeguards.


8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

However, no method of transmission over the Internet is completely secure. Use of the website is at your own risk.


9. Data Retention

We retain personal information only as long as necessary to:

  • Provide services
  • Maintain business and tax records
  • Comply with legal obligations
  • Resolve disputes

10. Your Privacy Rights

Depending on applicable law, you may have rights to:

  • Access your personal information
  • Request correction
  • Request deletion
  • Opt out of marketing communications

To exercise these rights, contact us using the information below.


11. Children’s Privacy

Our website and services are not directed toward individuals under 18 years of age. We do not knowingly collect personal information from children.


12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.


13. Changes to This Policy

We may update this Privacy Policy at any time. The updated version will be posted with a revised effective date.


14. Contact Information

If you have questions regarding this Privacy Policy, please contact:

Mastertech Environmental of Charlotte

Peace of mind starts here.

Mastertech Environmental of Charlotte provides professional mold inspection, mold remediation, water damage cleanup, fire damage restoration, hoarding cleanup, and crime scene cleanup services throughout Charlotte and surrounding areas. 

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